Certified by

Customer Portal

Privacy Policy

Updated on 2 November 2026

1. Parties and purpose

Eurocoating nv (hereinafter “Eurocoating” or the “Controller”)
Kapittelstraat 121, 9400 Appelterre/Ninove

CBE/VAT: BE 0043.062.346
E-mail: info@eurocoating.be
Telephone: 054 33 44 58

Eurocoating has drawn up this Privacy Policy with the aim of informing Users in a transparent manner about the website hosted at the following address: www.eurocoating.be (hereinafter the “Site”), and about the way in which personal data are collected and processed by Eurocoating.

The term “User” refers to any user, whether a natural or a legal person, who visits the Site or communicates with the Site in any way.

In its capacity as controller, Eurocoating determines all technical, legal and organisational means and the purposes of the processing of the Users’ personal data. Eurocoating undertakes to take all necessary measures to ensure that the processing of personal data takes place in accordance with the Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data (hereinafter the “Act”) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (i.e. the General Data Protection Regulation or ‘GDPR’; hereinafter the “Regulation”).

Eurocoating is free to choose a natural or legal person who processes the Users’ personal data at its request and on its behalf (hereinafter the “Processor” or “Subcontractor”). Where applicable, Eurocoating undertakes to select a Processor that offers sufficient guarantees with regard to the technical and organisational measures for the processing of personal data, in accordance with the Act and the Regulation.

2. Processing of personal data

The use of the Site by Users may lead to the collection of personal data. The processing of these data by Eurocoating, in its capacity as Controller, or by service providers acting in the name and on behalf of Eurocoating, takes place in accordance with the Act and the Regulation.

Personal data are processed by Eurocoating, in accordance with the purposes set out below, by the following methods:

contact form
the use of cookies

3. Purpose of the processing of personal data

In accordance with Article 13 of the Regulation, the purposes of the processing of personal data are communicated to the User. These purposes are the following:

to ensure the performance of the services offered on the site

4. Personal data that may be processed

The User agrees that, during the visit and use of the Site, Eurocoating collects and processes the following personal data:

name, e-mail address, telephone number

Eurocoating collects and processes these personal data in accordance with the conditions and principles described in this Privacy Policy.

5. Consent

By accessing and using the Site, the User declares that he/she has read and given his/her free, specific, informed and unambiguous consent to the processing of his/her personal data. This agreement relates to the content of this Privacy Policy.

Consent is given by the positive and active act by which the User has ticked the box for the privacy policy in ‘hypertext link’. This consent is an essential condition for carrying out certain actions on the Site or for enabling the User to enter into a contractual relationship with Eurocoating. Any agreement binding Eurocoating and a User with regard to the services and goods offered on the Site is subject to the User’s acceptance of the Privacy Policy.

The User agrees that the Controller, in accordance with the conditions and principles set out in this Privacy Policy, collects and processes the personal data that he/she provides on the Site or in connection with the services offered by Eurocoating, for the purposes stated above.

The User has the right to withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Retention period of the Users’ personal data

In accordance with Article 13(2) of the Regulation, the Controller only retains personal data for as long as is reasonably necessary to achieve the purposes for which they are processed.

In all cases, this period does not exceed 12 months after the last customer contact.

7. Recipients of data and disclosure to third parties

Personal data may be transferred to employees, associates, subcontractors, processors or suppliers of Eurocoating insofar as adequate guarantees are provided for the security of the data and insofar as they work with Eurocoating to market the products or provide services. They act under the direct authority of Eurocoating and are, in particular, responsible for collecting, processing or outsourcing these data.

In all cases, the recipients of the data and those to whom the data are disclosed comply with the content of this Privacy Policy. Eurocoating ensures that they process these data only for the intended purposes and in a discreet and secure manner.

Should the data be disclosed to third parties for direct marketing or prospecting purposes, the User will be informed in advance so that he or she can give prior and explicit consent to this use of personal data.

8. Rights of Users

The User may exercise his or her rights at any time by sending an e-mail to the following address: info@eurocoating.be, or a letter by post, accompanied by a copy of his or her identity card, to the following address: Kapittelstraat 121, 9400 Appelterre/Ninove.

a. Right of access

In accordance with Article 15 of the Regulation, Eurocoating guarantees the User’s right of access to his or her personal data. The User has the right to access these personal data and the following information:

  • the categories of personal data concerned;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed;
  • where the recipients are established in third countries or are international organisations, the appropriate or suitable safeguards;
  • where possible, the envisaged period for which the personal data will be stored or, if that is not possible, the criteria used to determine that period;
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the Regulation and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

The Controller may charge a reasonable fee based on administrative costs for any further copies requested by the User.

Where the User submits this request by electronic means (e.g. via the e-mail address), the information shall be provided in a commonly used electronic form, unless otherwise requested by the User.

The copy of the data will be communicated to the User no later than one month after receipt of the request.

b. Right to rectification

Eurocoating guarantees the User the right to rectification and erasure of personal data.

In accordance with Article 16 of the Regulation, incorrect, inaccurate or irrelevant data may be corrected or deleted at any time. The User shall first make the necessary changes himself or herself from his or her user account, unless these cannot be made independently, in which case the request may be addressed to Eurocoating.

In accordance with Article 19 of the Regulation, the controller shall communicate any rectification of personal data to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it.

c. Right to erasure

The User has the right to obtain the erasure of his or her personal data without undue delay in the cases referred to in Article 17 of the Regulation.

Where the Controller has made the personal data public and is obliged pursuant to the previous paragraph to erase them, the Controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing such personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

The two preceding paragraphs do not apply to the extent that such processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for the establishment, exercise or defence of legal claims.

In accordance with Article 19 of the Regulation, the controller shall communicate any erasure of personal data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it.

d. Right to restriction of processing

The User has the right to obtain restriction of the processing of his or her personal data in the cases referred to in Article 18 of the Regulation.

In accordance with Article 19 of the Regulation, the controller shall communicate any restriction of processing carried out to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it.

e. Right to data portability

In accordance with Article 20 of the Regulation, Users have the right to receive their personal data from Eurocoating in a structured, commonly used and machine-readable format. Users have the right to transmit these data to another controller without hindrance from Eurocoating, in the cases provided for in the Regulation.

When exercising his or her right to data portability pursuant to the previous paragraph, the User has the right to have the personal data transmitted directly from one controller to another, where technically feasible.

The exercise of the right to data portability is without prejudice to the right to erasure. This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

The right to data portability shall not adversely affect the rights and freedoms of others.

f. Right to object and automated individual decision-making

The User has the right to object at any time, on grounds relating to his or her particular situation, to the processing of his or her personal data, including automated processing by Eurocoating. In accordance with Article 21 of the Regulation, Eurocoating will no longer process the personal data unless there are compelling legitimate grounds for the processing which override the interests, rights and freedoms of the User, or for the establishment, exercise or defence of legal claims.

Where personal data are processed for prospecting purposes, the User has the right to object at any time to the processing of personal data concerning him or her for such prospecting, including profiling to the extent that it is related to such prospecting.

Where the data subject objects to processing for prospecting purposes, the personal data will no longer be processed for that purpose.

g. Right to lodge a complaint

The User has the right to lodge a complaint regarding the processing of his or her personal data by Eurocoating with the Data Protection Authority competent for Belgian territory. More information can be found on the website: https://www.dataprotectionauthority.be/.

Complaints can be submitted to the following address:

Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Tel. + 32 2 274 48 00
Fax. + 32 2 274 48 35
E-mail: contact@apd-gba.be

The User may also bring an action for an injunction before the president of the court of first instance of his or her place of residence.

9. Cookies

The Site uses cookies to distinguish Users of the Site from one another. This makes it possible to offer users a better browsing experience and to improve the Site and its content. The purposes and methods of cookies are set out in this article.

a. General principles

A “Cookie” is a file that is placed temporarily or permanently on the User’s device when viewing the Site, with a view to a subsequent connection. Thanks to cookies, the server recognises the User’s device.

Cookies may also be installed by third parties with whom Eurocoating works.

Some of the cookies used by Eurocoating are necessary for the proper functioning of the Site; others are needed to improve the User’s experience.

The User can adjust or disable cookies.

By using the Website, the User expressly consents to the management of cookies as described in this article.

b. Types of cookies and purposes pursued

Different types of cookies are used by Eurocoating on the Site:

  • Technical cookies: these are necessary for the operation of the Site, enable the communication of the data entered and are intended to facilitate the User’s navigation;
  • Functional cookies: these cookies facilitate the use of the Site by retaining certain choices made (for example the username or language);

c. Retention period for cookies

Cookies are kept for the time necessary to achieve the intended purpose. The cookies that may be stored on the User’s hard drive and their retention period are as follows:

Functional cookies: only during the session

d. Managing cookies

If the User does not want the Website to place cookies on his or her hard drive, he or she can easily manage or delete them by adjusting the browser settings. By configuring the browser, the User can also receive a notification as soon as a website uses cookies and thus decide whether to accept or refuse them.

If the User disables certain cookies, he or she accepts that the Site may not function optimally. Some parts of the Site may be unusable or only partially usable.

If the User wishes to manage and/or delete certain cookies in this way, he or she can do so via the following link(s):

For Users with a browser:

  • Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
  • Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
  • Chrome: https://support.google.com/accounts/answer/61416?hl=en
  • Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
  • Safari: https://support.apple.com/kb/ph21411

If the User refuses to allow the use of Google Analytics cookies, he or she is invited to configure his or her browser accordingly via the following website: http://tools.google.com/dlpage/gaoptout.

10. Limitation of the Controller’s liability

The website may contain links to other third-party websites that are not linked to Eurocoating. The content of these sites and their compliance with the Regulation and the Act are not the responsibility of Eurocoating.

The holder of parental authority must give his or her express consent for a minor under the age of 16 to disclose personal information or data via the Site. Eurocoating strongly recommends that persons exercising parental authority over minors promote responsible and safe use of the internet. The Controller cannot be held liable for the collection and processing of personal information and data of minors under the age of 16 whose consent is not effectively covered by that of their legal parents, nor for incorrect data – in particular regarding age – entered by minors. In no case will personal data be processed by the Controller if the user indicates that he/she is under the age of 16.

Eurocoating is not responsible for the loss, damage or theft of personal data, in particular as a result of the presence of viruses or following computer attacks.

11. Safety and security

The Controller implements technical and organisational measures to ensure an appropriate level of security for the processing and collection of data. These security measures depend on the cost of implementation in relation to the nature, context and purposes of the processing of personal data.

The Controller uses standard encryption technologies within the IT sector when transferring or collecting data on the Site.

12. Amendment of the Privacy Policy

Eurocoating reserves the right to amend this Privacy Policy in order to comply with its legal obligations in this respect. The User is therefore invited to consult the Privacy Policy regularly in order to stay informed of any changes and adjustments. Such changes will be posted on the Site or sent by e-mail to ensure that they are enforceable.

13. Applicable law and competent court

This Privacy Policy is governed exclusively by Belgian law. Any dispute will be submitted to the courts of the judicial district of Eurocoating’s registered office.

14. Contact

For any question or complaint regarding this privacy policy, the User can contact the Controller at the following address: info@eurocoating.be.

Customer portal

Certified by